Terms & Conditions
CORE AREA OF BUSINESS
WHOLESALE / B2B / MUNICIPAL TENDERS > 3RD PARTY VENDOR
LOOKING FOR A SPECIFIC PRODUCT? LET US KNOW AND WE WILL SOURCE / IMPORT FOR YOU!
Gauteng - Overnight, All other provinces - 2 to 3 days
1) Orders are shipped within 48hrs of receiving payment
2) Online tracking details will be provided once order is shipped
Orders shipped via THE COURIER GUY
MON - FRI (08H00 - 17H00), No collections / deliveries over weekends and holidays.
Prices on website are Final, Social media (Facebook, Instagram, etc.) may display prices of specials that have come to an end.
Please follow us of facebook to get notified of our latest specials and new products.
We offer a 6-month warranty on all our products but do not warrant products against wear and tear, improper use, accidental damage and negligence.
We pride ourselves on sourcing only the highest quality products in order to provide the best to our customers and minimize returns, however, should an item have any factory defect out of the box, please contact us within 7 days and we will collect and replace the defective component or unit.
IP / Wifi Cameras: BRITE-LED will not be responsible / liable for poor WiFi signal / range, additional hardware such as range extenders or routers with higher range may be fitted to improve range / signal (Please check that your WiFi signal is strong at the location you intend to install camera).
18650 Rechargeable Batteries and Power supplies / adaptors are not covered under any warranty but if found defective on receipt we will replace.
18650 Batteries should never be completely drained or overcharged - do not leave batteries on charge overnight. The life-span will be reduced if this is not followed.
To protect your devices, a 12V or similar power adaptor may burn out / fuse in case of Lighting, power-surges, load shedding, etc. We recomend using a surge protector on all you devices / appliances.
Power-Inverters / Batteries:
6-Month repair warranty on our inverters & batterries, claims will be considered provided;
The Inverter was not damaged due to natural causes / accidental / negligence (Lightning, Electrical Surge, ETC.)
The battery was not used for the incorrect application.
The battery was not incorrectly installed.
The battery was not allowed to stand for periods with or without current flow and has been subjected to long term discharge.
The battery terminals / casing are not damaged
The battery has not been damaged due to loose terminals.
The battery has not been continously undercharged, not allowing battery to fully charge between usage.
The battery has not been continously discharged below the manufacturers’ depth of discharge level.
GEL / deep cycle batteries can provide 150 to 500 discharge/recharge cycles (depending on the level of discharge).
Batteries further degrade as a result of insufficient time to fully recharge between cycles.
Due to extended power outages and load shedding, batteries may reach its life cycle sooner, significantly reducing run times the recharge rate and overall life-span. We recommend a reduction on loads during high stages of load shedding or power outages and allowing the batteries to fully charge between usage.
N.B Batteries that are cycled daily will naturally reach its end of life sooner, our battery warranty as a result becomes void once a battery starts to operate at a reduced run time as this means the battery has depleted its life cycles and has reached its end of life - please read our battery maintenance page for more information on how to extend your battery life.
If you are not 100% happy with your purchace, you may return it for a refund, exchange or credit - the buyer will need to arrange the courier and costs for the return. We will accept returns / exchanges within 7-day from receipt of delivery - product and packaging must be in its original / new state, the initial Shipping & Handling costs will not be refunded or credited. All returns are subject to inspection / assessment and a refund, credit or exchange will be processed only once the return has been checked & approved - Refunds (minus the initial shipping & handling fee) will be paid within 14 days from the date of return.
N.B Our full-size, fixed (1000mm and 1200mm) roof-top emergency lights are assembled to order and as a result we are unable to accept returns on these lights - standard warranties apply.
IP / Wifi Cameras: BRITE-LED will not be responsible / liable for poor WiFi signal / range, additional hardware such as range extenders or routers with higher range may be fitted to improve range / signal (Please check that your WiFi signal is strong at the location you intend to install camera).
Bulk Orders / Government Tenders / Special orders may not be returned, kindly request a sample in advance.
In the event of items received damaged, please contact us within 48 hours of delivery, we will collect and replace the damaged component or unit.
For bulk orders, please contact us to confirm stock availability.
We do not do installations or call outs.
We will however offer tech-support during office hours should you require asssistance regarding installations and / or setup.
Brite LED will not be liable or responsible if you are unable to install or setup after we have provided the required information - you may source a qualified installer to assist you further.
